Shipping Policy
Order Confirmation
Unless you cancel your order, your order is confirmed when we send you an email confirmation stating that your items have been shipped.
We reserve the right to decline or cancel your order under circumstances such as inability to obtain payment, applicable shipping restrictions for specific items, out-of-stock items, or failure to meet our strict quality control standards requiring a withdrawal.
Delivery Options
1. SF Express Delivery (Free Shipping on Orders over HKD $800)
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Enjoy free shipping across Hong Kong for orders totaling HKD $800 or more after website discounts (excluding special promotional periods).
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We currently ship orders within Hong Kong via SF Express. You can choose to have your package delivered to SF Service Points, SF Stations, SF Service Centers, or EF Lockers.
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Remote Areas: Free shipping excludes remote area surcharges. Customers may be responsible for paying any applicable remote area delivery surcharges directly upon arrival.
2. International Orders
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International orders will typically arrive in approximately 14–20 days. For further inquiries and shipping assistance, please contact us at j@chenbrew.com for guidance.
Delivery Timeline
Items ordered through our website will typically be delivered within 7–14 working days (Monday to Friday, excluding public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking number and detailed fulfillment information.
Customer Support
If you have any questions or require further assistance regarding your delivery, please reach out to us by email at j@chenbrew.com. Thank you for choosing Chenbrew!
